Video Technician

WHO YOU ARE: You believe that live event experiences have the unique ability to foster greater human connections! You are a dedicated, team player with excellent collaboration skills. You are a problem solver who can self-manage and lead others in fast paced environments and stay focused under constantly shifting conditions and priorities. You have excellent communication and a high standard for customer service. You are committed to excellence, anticipating issues, and communicating with diplomacy. You are quick thinking and able to adapt to various event environments with a strong production background. Furthermore, you are committed to fostering a diverse and inclusive work environment, have enthusiasm for the job & co-champion of workplace culture & values.


JOB DESCRIPTION & PURPOSE: As one of our video technicians, you have the vital role and responsibility of customer happiness, event success, and client retention through the care and attention to our Video equipment. You are primarily responsible for preparing, maintaining, and repairing video equipment. Additionally, you will travel for assigned LabeLive events as a video technician as assigned by the Video Systems Engineer.

TOP ROLES: Event Video Technician | QC, Repairs & tech Support | Prep & De-Prep Gear

JOB DUTIES:

  • Repair and keep video equipment in working order at all times.

  • Insure gear is packaged for transport in a manner that is safe and minimizes damage.

  • Load and Unload gear for transport to/from events.

  • Prep and De-prep of short term and long-term rentals.

  • Must learn, and operate the software IntelliEvent Lightning for the purposes of: Creating Pull Sheets and Tracking Progress, Managing Inventory, Assigning Job Tasks, and other functions as it relates to the job.

  • Must understand and work within LabeLive defined Systems and Processes and uphold Standards set forth by the Company.

  • Willing to travel 125 days per year (Nights not in your bed) as a Video Technician & representative of the Company. Willing to travel for product and repair training.

  • Onsite logistics and management of video equipment and video systems for all live events that employee oversees.

  • Suburb company representative onsite any event and fosters great culture among the crew you are a part of at events. 

  • Communicate on a daily basis with the Video Systems Engineer & Director of Operations

  • Controls inventory levels by conducting physical counts; reconciling with data storage system.

  • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

  • Operates Company vehicle for pick-up & deliveries when necessary, complying to USDOT laws. Able to obtain USDOT medical card and has a valid drivers license and clean driving history.

  • Travel in the event that the company needs to send you on a job.

  • Willing to travel for product and repair training.

  • Performs administrative activities as assigned.

  • Maintains professional and technical knowledge.

  • Be a co-champion and representative of the company's culture, mission, vision and core-values.

SKILLS/QUALIFICATION:

  • 1-3 years in LED experience

  • 1-3 years live event touring experience

  • Fluent in BlackMagic, Novastar, and Resolume

  • Knowledge and Attention to the highest levels and best practices in Live Event safety

  • Intermediate Level knowledge of equipment technical and safety limitations (weights, safe rigging, power requirements, etc)

  • Intermediate Level knowledge of various brands of video processors, scalers, and converters.

  • Basic to Intermediate knowledge of Time Coding (SMPTE)

  • Basic to Intermediate knowledge of broadcast video 

  • Proficient (High level) Knowledge of Video and LED equipment- Troubleshooting, repairing, and maintaining

  • Intermediate (High Level) knowledge in media servers 

  • Proficient (High Level) Soldering skills 

  • Must be able to pass forklift certification

  • Thoroughly enjoys working with people to produce a win for both the company and the client. 

  • Exceptional customer service mindset and experience is a must!

  • Other important skills: Curiosity, Critical thinking, Level-headed under pressure, Creativity, Effective verbal and written communication, Collaborative, Self-Confidence, Inventory Control, Attention to detail, Risk Management, Safety Management, Able to perform the physical demands of the job (see below), Motivated to work efficiently and with excellence and quality for all tasks whether it is work done individually or with the team. Teamwork. and an enthusiasm for the job. 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Employee may also be required to drive a truck and have a valid drivers license. Employee will be required to obtain a commercial driver’s medical health card. If necessary, the Company can assist in the acquisition of medical card. Employee may also be required to work at substantial heights. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REFERENCES: Must be able to provide references upon request.

Status:  Full Time

Company benefits: Yes

Working Days: Any – touring/events; M-F office/warehouse when not touring

Hours Per Day: Approx. 8-9

Travel Required: Yes (up to approx. 50%) – up to 125 nights per year

Reports to: Video Systems Engineer